Refund Policy

Refund Policy

Since our items are custom‑made personalized photo products, every piece is produced exclusively based on your uploaded photos and requirements.
Please note:
  • Custom products cannot be returned or refunded for simple change of mind.
  • Please double‑check your uploaded photo, text and information before placing your order.
  • If there are production defects, wrong items or quality problems on our side, please send us clear photos within 7 days after you receive the parcel. We will arrange re‑production or refund for you.
  • We do not accept refunds caused by blurry original photos provided by customers.
If you have any questions, please contact us at zhengbuzuan@outlook.com, please attach your order number.